Your Privacy Matters
Last updated: August 2026
At Elizabeth Robinson Therapy, I understand that contacting a counsellor can feel like a significant step. Your privacy and confidentiality are extremely important to me, and I am committed to protecting your personal information and using it responsibly.
As a Registered Member of the British Association for Counselling and Psychotherapy (BACP), 420736. I work in accordance with the BACP Ethical Framework and comply with UK data protection legislation.
Who I Am
I am Elizabeth Robinson, the Data Controller responsible for the personal information you provide through this website and during our therapeutic work together.
If you have any questions about this Privacy Policy, please contact me:
Email: hello@elizabethrobinsontherapy.com
Website: www.elizabethrobinsontherapy.com
What information i collect
Depending on how you contact me, I may collect:
- Your name
- Email address
- Telephone number
- Information you choose to share about why you are seeking counselling
If we begin working together I may also collect:
- Appointment information
- Postal address
- GP details (where appropriate)
- Emergency contact information
- Brief counselling records
Why I collect your information
I only collect information that is necessary to:
- Respond to your enquiry
- Arrange appointments
- Provide counselling safely and effectively
- Meet my professional and legal responsibilities
I do not sell your personal information and I will never use it for marketing without your consent.
Website Cookies
This website uses necessary cookies to help it function correctly and to remember your cookie preferences.
With your consent, we also use Google Analytics to help us understand how visitors use the website and to improve its performance. Analytics cookies are optional and are not enabled unless you choose to accept them.
When you first visit the website, you can accept all cookies, reject optional cookies, or choose your preferences. You can change or withdraw your consent at any time.
For more information about the cookies we use and to manage your cookie preferences, please see our Cookie Policy.
Confidentiality
Everything you share with me during counselling is treated confidentially.
There are a small number of situations where I may have a legal or ethical duty to share information, for example if there is a serious risk of harm to you or someone else, concerns about the safety of a child or vulnerable adult, or where disclosure is required by law.
As with all BACP-registered counsellors, I undertake regular professional supervision. Any discussions within supervision are anonymised and my supervisor is bound by the same standards of confidentiality.
How long i keep your information
If you contact me but do not proceed with counselling, your enquiry will normally be retained for up to six months before being securely deleted.
If you become a client, your records will be retained securely for the period required by my professional insurer and current professional guidance before being confidentially destroyed.
What rights you have over your data
You have the right to:
- Access your personal information
- Request corrections
- Request deletion where appropriate
- Restrict processing
- Object to certain processing
- Complain to the Information Commissioner’s Office (ICO)
Website Hosting & Security
This website is hosted by a third-party hosting provider who helps keep the website secure. Any information submitted through the contact form is transmitted securely.